President & CEO, Eliot Community Services, Inc.
Eliot is a social service agency that has been doing business with Fred Richard at Mal Elfman's in Waltham for the past 15 years. At discount prices, we have purchased all of our flooring to include carpet, vinyl and ceramic tile for forty locations across the commonwealth. In addition, Eliot has purchased the majority of its' living room sets and dining room furniture at Elfman's. The quality, service and free consultation and design aspects relative to all our interactions with Elfman's have been outstanding. We remain loyal Elfman customers and challenge others to find another company who can match both the prices and the high quality service that Fred Richard and his staff deliver.
Mal Elfman's carpet work for my wife and me has been excellent. The choices and pricing were exceptional and the installation service was prompt and very professional. It has been a pleasure doing business with them.
Patrick J. Pelland
Director of Support Services, Bournewood Health Systems
I would like to take this time to formally thank you and your staff for the prompt services that you provided our organization. As you know, we had a sprinkler head that was activated creating quite a bit of flooding. Within 3 hours you had a crew here replacing damaged carpet. As a result of your ability to respond to emergency situations we were able to occupy the damaged area that very same day. This was amazing and prevented us from having to transfer 14 patients. We have been utilizing your services since my arrival here at Bournewood in June 2000, and it has been a positive experience. Your workmen are very professional and understanding of our needs. In closing, I would just like to say thank you for such a positive working relationship.
Senior Property Manager, Equity Office Properties
For the past eight (8) years I have been using Mal Elfman's of Waltham for all my flooring needs while managing multiple high-rise properties in the city of Boston. I have found the ownership/management to be very responsive and accommodating to my needs. The professionalism and workmanship of their installers and foreman has been outstanding in time sensitive and unique projects. Overall my experience has been a great partnership allowing me to complete jobs on time and under budget.
Owner, Landwork Properties
Landwork Properties, Inc. has been using Mal Elfman's for our carpeting and lino needs since 1999. Their products are terrific as are those of lots of companies. What makes this company stand out is the level of service they offer as well as the quality of their installations. Courteous, timely, professional service that we have come to count on will make Mal Elfman's our only carpeting supplier for years to come.
Eastport Real Estate Services
Mal Elfman's continuously provides excellent service and installation of carpet and vinyl floor products for us. Their ability to consistently meet stringent schedules, coupled with an excellent price point, is truly commendable. I wish all subcontractors had their commitment.
Ron De Lucia
Ark Insurance Agency
It is rare to find people that meet our expectations. To find people that exceed them is truly remarkable. Fred Richard worked with our company on our new office and did a remarkable job! Quality carpet, on time, installed expertly and at a great price. I have already referred people who have made purchases from your store because of the quality and professionalism of Fred and the crew that installed our carpet. You can be proud of the way your employees represent Mal Elfman's.
Eric and Jackie
We just want to extend a sincere thank you for coordinating our recent carpet project. The carpet is absolutely beautiful and the men did an excellent job with both the install and the furniture move. We truly appreciate your flexibility with having the carpet installed in 2 days and you providing us with many samples to consider. Thanks again for providing exceptional customer satisfaction and the lowest price quote. Many thanks
Brookline - November 2013
I was very happy with my experience with Mal Elfman's from start to finish. I decided on the carpet I wanted and got quotes from 3 different stores. Fred Richard was a pleasure to deal with, gave me a competitive price and the installation was done on time and in a most professional way. I am one to pay attention to detail (perhaps too much) and the job exceeded my expectations. The carpet is beautiful and the guys who installed it did a great job. They were very nice, hardworking and everything was done on schedule. I am not easy to please and these guys are great. I would highly recommend.
As has been my past experience, I went to the Mal Elfman's store on Moody St., found precisely the floor covering that I wanted, precisely within my budget. Your knowledgeable staff helped me get just the services and installation that I needed. The courteous, efficient installation team leader, Santos, was a pleasure to work with. I enjoyed having the crew in my home. Now our living room looks beautiful. As my husband said, "Wow. It looks like rich people live here!"